Last updated: December 21, 2025
This Refund Policy applies to all purchases of Skimatly products, subscriptions, and digital services. By completing a purchase through our website, you agree to the terms outlined below. Skimatly offers digital software and services, and we aim to ensure transparency and fairness in how refunds and cancellations are handled.
Note: For definitions of terms used in this policy (such as "consumption-based levies," "billing cycle," "chargeback," etc.), please refer to our Definitions page.
You may cancel your purchase for any reason within 14 calendar days from the date the transaction is completed. If you request a refund within this period and you have not accessed, used, or begun downloading or interacting with the digital product, we will issue a full refund. The cancellation period expires 14 days from the date of purchase.
This applies to:
To exercise your right to cancel, you must notify us through a clear written request sent to our support email with your order details. Once your request is confirmed, we will process a full refund using the same payment method used for the original transaction. No fees or penalties apply when the cancellation is made within the allowed period.
To request a refund within the 14-day period:
The 14-day cancellation right does not apply once you have begun to access, use, or download the digital product. By accessing Skimatly after purchase, you acknowledge that you waive your right to the 14-day withdrawal. This exception is standard for digital goods and reflects the fact that delivery begins immediately once access is granted.
The right to cancel and request a refund applies only to the initial purchase of a subscription. Refunds are not issued for automatic renewal payments. If you cancel your subscription after the initial period, it will remain active until the end of the current billing cycle. No prorated refunds or credits are provided for unused subscription time.
Requests made after the 14-day window are reviewed on a case-by-case basis. Refunds may be granted at our sole discretion in situations such as:
Refunds outside the cancellation period are not guaranteed and may be declined if we determine that the product was delivered as described or if usage occurred.
IMPORTANT: Please contact us IMMEDIATELY at hello@skimatly.xyz BEFORE contacting your bank or credit card company. We will investigate and resolve the issue promptly. Contacting us first helps avoid unnecessary chargebacks and ensures faster resolution.
If Skimatly experiences significant service interruptions or failures that prevent you from using the service, we may issue account credits or refunds at our discretion. Contact us at hello@skimatly.xyz to report service issues.
You can cancel your subscription at any time from your account settings. There are no cancellation fees.
Within 14 days of purchase: You will receive a full refund if you have not accessed the digital product (see Section 2).
After 14 days:
All subscriptions automatically renew unless cancelled before the renewal date. You will receive a reminder email 7 days before renewal.
If you lawfully cancel your purchase as described in this policy, all amounts paid will be returned to you. Refunds are issued without unnecessary delay and no later than 14 days from the date you notify us of your intention to cancel. Reimbursement will be completed using the same payment method you used when placing the order, and no additional charges will be imposed as part of the refund process.
If you subscribed to Skimatly through a third-party platform (such as Apple App Store or Google Play Store), you must request refunds directly through that platform:
Skimatly cannot process refunds for subscriptions purchased through third-party platforms. Please refer to the respective platform's refund policies.
Refunds will not be granted in the following cases:
For web-based subscriptions purchased directly through Skimatly, contact us at hello@skimatly.xyz with your refund request.
Include the following information:
Once a refund is approved, it will be processed back to the original payment method. Refund timelines vary based on the payment provider but typically range from 3 to 10 business days. You will be notified once the refund has been issued.
If you choose to pay for a Skimatly subscription or product using a direct bank transfer, you are responsible for ensuring that all payment details are accurate. This includes providing the correct transfer reference, any required tax identification numbers, and complete order information. Failure to include the correct details may cause delays, prevent us from confirming your purchase, or limit our ability to review refund eligibility.
Bank transfers do not offer the same consumer protections as card payments, and in most cases they are not refundable. In situations where a bank transfer involves a substantial amount (including any applicable indirect taxes) and you can demonstrate that the transaction details were provided accurately, we may consider a refund at our discretion. Refund approval for bank transfers is not guaranteed and may depend on the specifics of the situation.
For inquiries regarding bank transfer payments or related refund eligibility, contact us at hello@skimatly.xyz with complete transaction documentation.
Where your transaction has been charged with consumption-based levies including but not limited to Value Added Tax (VAT), Goods and Services Tax (GST), or analogous sales taxes, and you maintain active registration for such tax purposes within your jurisdiction, you may petition for recovery of the applicable tax portion (subject to authorization under the governing fiscal regulations of your locality).
Any claim for tax recovery must be substantiated by presentation of a valid tax identification number issued by the relevant tax authority, together with such supplementary evidence as may be mandated by applicable law or administrative practice in your territory.
Claims seeking reimbursement of tax amounts must be submitted to us within sixty (60) calendar days following the date on which the original transaction was executed. Claims filed beyond this timeframe shall be deemed ineligible for processing and will not be honored.
In circumstances where payment was remitted through direct bank transfer or wire payment, eligibility for tax recovery shall additionally be governed by the terms and limitations set forth in the relevant provisions addressing bank transfer transactions referenced elsewhere in this policy.
To request recovery of consumption taxes, contact us at hello@skimatly.xyz with your tax registration documentation.
Skimatly acknowledges that customers may occasionally question a charge or seek to contest a transaction. A payment reversal initiated through your bank or card provider is a process in which the financial institution retrieves funds on your behalf. This may occur when a product is not delivered, if an incorrect or duplicate charge is applied, or if a transaction is otherwise inconsistent with your expectations.
If you believe a payment was made in error, we encourage you to contact us first so that we can investigate and resolve the matter promptly.
Important: If you dispute a charge with your bank or credit card company (chargeback) instead of contacting us directly:
Please contact us at hello@skimatly.xyz before initiating a chargeback. We're committed to resolving billing issues fairly and promptly.
A contract between you and Skimatly is established once your payment is successfully completed and access to the digital service is granted. The purchase flow includes submitting your order details, reviewing the final price and terms, and authorizing the payment. Upon successful completion, you will receive a confirmation email as evidence of the contract and access to the service purchased.
Nothing in this Refund Policy limits or overrides your statutory consumer rights. If the product is defective, not delivered, or materially different from its description, you may have additional legal rights to request a refund or remedy.
If you have any questions about our Refund Policy, need assistance with a refund request, or want to report an issue, please contact us:
Please include your order details so we can process your request promptly. We aim to respond to all refund requests within 1-2 business days.
Skimatly may update or modify this Refund Policy at any time. Updated versions will be posted on this page and will apply to purchases made after the policy change is published.